| Service | Only Server Package | Managed Server | Premium Managed Services | On-Demand / One Time Service | Not Included | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| OS Installation, Reinstallation & Upgradation | Only Server Package | Initial OS installation and reinstallation guidance only |
Managed Server | Full OS installation, reinstallation, upgrades, and updates |
Premium Managed Services | Full OS installation, reinstallation, upgrades, and updates |
On-Demand / One Time Service | OS customization per application |
Not Included | Not Applicable |
| Server Monitoring & Alerts | Only Server Package | Monitoring tools provided; customer responsible for alerts |
Managed Server | Proactive monitoring, alerting, and troubleshooting |
Premium Managed Services | Proactive monitoring, alerting, and troubleshooting |
On-Demand / One Time Service |
Enhanced custom alerting solutions | Not Included | Not Applicable |
| Backup Configuration as per Policy | Only Server Package | Backup setup guidance; customer manages configuration |
Managed Server | Customized backup setup and regular monitoring based on policy |
Premium Managed Services | Customized backup setup and regular monitoring based on policy |
On-Demand / One Time Service |
Advanced backup policy consultation | Not Included | Not Applicable |
| Server Uptime Management | Only Server Package | Customer-managed uptime monitoring |
Managed Server | Full uptime monitoring and incident response |
Premium Managed Services | Full uptime monitoring and incident response |
On-Demand / One Time Service | SLA enhancements for critical uptime requirements |
Not Included | Not Applicable |
| Hardware Monitoring & Management | Only Server Package | Limited monitoring tools; customer handles issues |
Managed Server | Proactive hardware health checks and incident management |
Premium Managed Services | Proactive hardware health checks and incident management |
On-Demand / One Time Service |
Advanced hardware performance monitoring | Not Included | Not Applicable |
| Proactive Server and Website Uptime Monitoring | Only Server Package | None | Managed Server | Regular server and website uptime checks with alerting |
Premium Managed Services | Regular server and website uptime checks with alerting |
On-Demand / One Time Service |
Enhanced uptime monitoring for websites | Not Included | Not Applicable |
| Backup (not DR) | Only Server Package | Self-managed backups using provided tools |
Managed Server | Scheduled backup setup, management, and policy planning |
Premium Managed Services | Scheduled backup setup, management, and policy planning |
On-Demand / One Time Service |
Disaster recovery (DR) planning and setup | Not Included | Not Applicable |
| Disaster Recovery (DR) | Only Server Package | Not Applicable |
Managed Server | Not Applicable | Premium Managed Services | Not Applicable |
On-Demand / One Time Service | Full disaster recovery setup and execution |
Not Included | Not Applicable |
| Security Patching & Antivirus | Only Server Package | Antivirus tool provided; patching responsibility on customer |
Managed Server | Regular patching and antivirus updates |
Premium Managed Services | Regular patching and antivirus updates |
On-Demand / One Time Service |
Advanced security assessments | Not Included | Not Applicable |
| Firewall Management | Only Server Package | None | Managed Server | None | Premium Managed Services | Full firewall setup, monitoring, and management |
On-Demand / One Time Service |
Advanced configurations (e.g., WAF, geo-blocking) |
Not Included | Not Applicable |
| Network Management (ISP, Uptime) | Only Server Package | Uptime monitoring and ISP troubleshooting included |
Managed Server | Uptime monitoring, ISP troubleshooting, and redundancy |
Premium Managed Services | Uptime monitoring, ISP troubleshooting, and redundancy |
On-Demand / One Time Service | P2P connectivity support, cross-connect assistance |
Not Included | Not Applicable |
| DNS Management (SPF, MX Records) | Only Server Package | DNS setup guidance provided; customer configures |
Managed Server | Fully managed DNS setup, including SPF, MX, and other records |
Premium Managed Services | Fully managed DNS setup, including SPF, MX, and other records |
On-Demand / One Time Service | Custom DNS security and routing configurations |
Not Included | Not Applicable |
| System Administration (Ongoing Activity) | Only Server Package | Customer-managed system updates and maintenance |
Managed Server | Continuous system administration, updates, and health checks |
Premium Managed Services | Continuous system administration, updates, and health checks |
On-Demand / One Time Service |
Enhanced admin support for specific applications |
Not Included | Not Applicable |
| Server Access Control Setup and Maintenance | Only Server Package | Basic access setup guidance; customer handles ongoing updates |
Managed Server | Basic access setup guidance; customer handles ongoing updates |
Premium Managed Services | Role-based access control setup and regular maintenance |
On-Demand / One Time Service |
Custom access control policies and configurations |
Not Included | Not Applicable |
| Bare Metal (Dedicated Server) Support | Only Server Package | Hardware replacement for failed components; customer-initiated troubleshooting |
Managed Server | Proactive monitoring, component-level replacement, and maintenance |
Premium Managed Services | Proactive monitoring, component-level replacement, and maintenance |
On-Demand / One Time Service |
On-site support for critical failures | Not Included | Not Applicable |
| Resource Scaling (compute, storage, etc.) | Only Server Package | Manual scaling tools provided; customer-managed |
Managed Server | Manual scaling tools provided; customer-managed |
Premium Managed Services | Automated and on-demand scaling of resources |
On-Demand / One Time Service |
Performance consulting for optimal scaling | Not Included | Not Applicable |
| Hypervisor Management | Only Server Package | Initial installation; ongoing management by customer |
Managed Server | Initial installation; ongoing management by customer |
Premium Managed Services | Full hypervisor setup, configuration, and updates |
On-Demand / One Time Service |
Advanced hypervisor configuration consulting | Not Included | Not Applicable |
| Data Center Operations | Only Server Package | None | Managed Server | Comprehensive maintenance, environmental monitoring, and physical security |
Premium Managed Services |
Comprehensive maintenance, environmental monitoring, and physical security |
On-Demand / One Time Service |
Enhanced compliance and physical security options |
Not Included | Not Applicable |
| Database Installation & Basic Management | Only Server Package | Initial installation guidance; customer-managed |
Managed Server | Installation, updates, basic health checks, and monitoring |
Premium Managed Services |
Installation, updates, basic health checks, and monitoring |
On-Demand / One Time Service |
Indexing strategies, query optimization | Not Included | Query-level optimization, schema changes |
| Security Hardening (encryption, access) | Only Server Package | Basic encryption setup only; policies managed by customer |
Managed Server | Basic encryption setup only; policies managed by customer |
Premium Managed Services |
Full encryption setup, access control, and regular audits |
On-Demand / One Time Service |
Custom security audits, in-depth hardening | Not Included | Not Applicable |
| High Availability (HA) Setup | Only Server Package | Documentation only; setup and management by customer |
Managed Server | Documentation only; setup and management by customer |
Premium Managed Services |
Cluster setup, replication, and automated failover |
On-Demand / One Time Service |
HA consulting, custom configurations | Not Included | Not Applicable |
| Application-Level Error Monitoring | Only Server Package | None | Managed Server | None | Premium Managed Services |
Proactive app-level error monitoring included (within plan tickets) |
On-Demand / One Time Service |
Advanced error alerting and incident response | Not Included | Not Applicable |
| Compliance Assistance | Only Server Package | Required certificates only |
Managed Server | Required certificates only |
Premium Managed Services |
Basic compliance guidance (uptime, SLA documentation) |
On-Demand / One Time Service |
Full compliance audits & custom reporting | Not Included | Deep regulatory compliance (e.g., GDPR, HIPAA) |
| Cloud Cost Optimization | Only Server Package | None | Managed Server | Cost monitoring, usage analysis, and recommendations included |
Premium Managed Services |
Cost monitoring, usage analysis, and recommendations included |
On-Demand / One Time Service |
Additional cost consulting | Not Included | Not Applicable |
| Advanced Load Balancing | Only Server Package | None | Managed Server | None | Premium Managed Services |
Basic load balancing setup and management | On-Demand / One Time Service |
Setup for advanced load balancing and redundancy |
Not Included | Not Applicable |
| SSL Certificate Installations | Only Server Package | SSL setup guidance provided only |
Managed Server | SSL installation, renewal, and troubleshooting |
Premium Managed Services |
SSL installation, renewal, and troubleshooting | On-Demand / One Time Service |
Custom SSL certificate management and security | Not Included | Not Applicable |
| Website/Application Prerequisite Checks | Only Server Package | Guidance provided; customer handles implementation |
Managed Server | Compatibility checks, server setup per application requirements |
Premium Managed Services |
Compatibility checks, server setup per application requirements |
On-Demand / One Time Service |
Application-specific setup support | Not Included | Not Applicable |
| Server Malware Scanning | Only Server Package | Customer can use provided tools for self-scanning |
Managed Server | Scheduled malware scans and removal as needed |
Premium Managed Services |
Scheduled malware scans and removal as needed | On-Demand / One Time Service |
Advanced threat scanning | Not Included | Not Applicable |
| Standard Ports Availability Monitoring | Only Server Package | None | Managed Server | Monitoring of critical ports and alerting |
Premium Managed Services |
Monitoring of critical ports and alerting | On-Demand / One Time Service |
Custom port monitoring and alerting | Not Included | Not Applicable |
| Post Go-Live Issue Resolution – OS | Only Server Package | Documentation provided; customer handles basic fixes |
Managed Server | Resolution of OS-related issues after the go-live phase |
Premium Managed Services |
Resolution of OS-related issues after the go-live phase |
On-Demand / One Time Service |
Advanced troubleshooting support | Not Included | Not Applicable |
| Post Go-Live Issue Resolution – Network & Security | Only Server Package | Limited troubleshooting guidance |
Managed Server | Resolution of network and security issues post go-live |
Premium Managed Services |
Resolution of network and security issues post go-live |
On-Demand / One Time Service |
Enhanced network and security troubleshooting | Not Included | Not Applicable |
| Security Analysis and Optimization | Only Server Package | None | Managed Server | None | Premium Managed Services |
Regular security analysis and configuration optimization |
On-Demand / One Time Service |
One-time or periodic security audits | Not Included | Not Applicable |
| Data Migration Assistance | Only Server Package | Basic guidance provided; customer handles data migration |
Managed Server | Assistance with data migration and configuration |
Premium Managed Services |
Assistance with data migration and configuration |
On-Demand / One Time Service |
Full migration services and transformations | Not Included | Complex transformations or custom migration strategies |
| Bandwidth Usage Monitoring | Only Server Package | None | Managed Server | Continuous bandwidth usage monitoring and reporting |
Premium Managed Services |
Continuous bandwidth usage monitoring and reporting |
On-Demand / One Time Service |
Additional bandwidth optimization consulting | Not Included | Not Applicable |
| Troubleshooting & Upgrades for Web Servers | Only Server Package | Basic troubleshooting documentation provided |
Managed Server | Assistance with Apache, Java, IIS, TOMCAT upgrades |
Premium Managed Services |
Assistance with Apache, Java, IIS, TOMCAT upgrades |
On-Demand / One Time Service |
Full upgrade and configuration support | Not Included | Not Applicable |
| Project Documentation – Infrastructure | Only Server Package | Customer handles all documentation |
Managed Server | Customer handles all documentation |
Premium Managed Services |
Basic infrastructure project documentation and updates |
On-Demand / One Time Service |
Comprehensive documentation support | Not Included | Not Applicable |
| Control Panel Support (cPanel, Plesk, etc.) | Only Server Package | Basic setup guidance; customer manages updates |
Managed Server | Control panel installation, upgrades, and troubleshooting |
Premium Managed Services |
Control panel installation, upgrades, and troubleshooting |
On-Demand / One Time Service |
Custom control panel configuration and consulting |
Not Included | Not Applicable |
| Architecture Migration to Microservices | Only Server Package | None | Managed Server | None | Premium Managed Services |
Architecture redesign, migration to microservices |
On-Demand / One Time Service |
Architecture assessment and customized migrations |
Not Included | Not Applicable |
| Application-Level Support | Only Server Package | Limited guidance on installation; customer manages maintenance |
Managed Server | Limited guidance on installation; customer manages maintenance |
Premium Managed Services |
Installation, configuration, and basic monitoring for supported applications |
On-Demand / One Time Service |
Application performance tuning, advanced support |
Not Included | Not Applicable |
| Application/Database Level Security Concerns and Resolution | Only Server Package | Basic security setup guidance only; customer manages issues |
Managed Server | Basic security setup guidance only; customer manages issues |
Premium Managed Services |
Security assessments, vulnerability scanning, patching, and issue resolution |
On-Demand / One Time Service |
Advanced threat monitoring and security hardening |
Not Included | Not Applicable |
| Load Monitoring | Only Server Package | Load monitoring tools provided; customer manages |
Managed Server | Load monitoring for performance management |
Premium Managed Services |
Load monitoring for performance management | On-Demand / One Time Service |
Custom load management solutions | Not Included | Not Applicable |
| Server Booting & Login Issues | Only Server Package | Basic troubleshooting documentation provided |
Managed Server | Support for booting and login troubleshooting |
Premium Managed Services |
Support for booting and login troubleshooting | On-Demand / One Time Service |
Priority troubleshooting response | Not Included | Not Applicable |
| Hacking & Intrusion Attempt Investigation | Only Server Package | None | Managed Server | Investigation and response for intrusion attempts at server level |
Premium Managed Services |
Investigation and response for intrusion attempts at server level |
On-Demand / One Time Service |
Advanced investigation and remediation | Not Included | Not Applicable |
| Reverse DNS Setups | Only Server Package | Guidance provided; customer manages setup |
Managed Server | Full support for Reverse DNS setups |
Premium Managed Services |
Full support for Reverse DNS setups | On-Demand / One Time Service |
Custom reverse DNS configuration | Not Included | Not Applicable |
| Network Connectivity (Internet, VPN, Restricted Access) | Only Server Package | Limited guidance on setup; customer manages connectivity |
Managed Server | Internet, VPN tunnel, and restricted access setup and support |
Premium Managed Services |
Internet, VPN tunnel, and restricted access setup and support |
On-Demand / One Time Service |
Advanced network connectivity configurations | Not Included | Not Applicable |
| Custom Application Installation & Troubleshooting | Only Server Package | Limited guidance only |
Managed Server | Assistance with Docker, MERN, RDWeb, Visual Studio, Nginx, Magento, APM tools |
Premium Managed Services |
Assistance with Docker, MERN, RDWeb, Visual Studio, Nginx, Magento, APM tools |
On-Demand / One Time Service |
Full installation and troubleshooting support | Not Included | Not Applicable |
| Email Management (SPF, MX Records, Delivery, Security) | Only Server Package | Basic email setup guidance, including SPF/MX record instructions; customer manages delivery and spam control |
Managed Server | Comprehensive email setup including SPF, MX record configuration, email delivery monitoring, spam filtering, and email security |
Premium Managed Services |
Comprehensive email setup including SPF, MX record configuration, email delivery monitoring, spam filtering, and email security |
On-Demand / One Time Service |
Custom spam control policies, email delivery optimization, enhanced security (e.g., DMARC) |
Not Included | Advanced email analytics and threat prevention |